Poor Service From Aramex yet again

I ordered something from China and used Aramex. The packaged arrived in South Africa very fast. The Aramex Team in South Africa, however, seem to be on a holiday mood. It's been a week that the package is in South Africa. After continuous calling, I found out that the Aramex team took down my email address incorrectly. Anyways, after calling to find out again, they gave me an invoice to pay. Normally when I use their competitors, a payment link is attached. I had to manually make payment on my banking app for Aramex. A good eight hours after me making a transfer, Aramex sends me a payment link. It's very frustrating to deal with a company with such poor management. And this management stems from the top - because this is normal to Aramex.... USELESS!!!!!!