POOR SERVICE FROM ARAMEX SOUTH AFRICA

POOR SERVICE FROM ARAMEX SOUTH AFRICA

I dropped off a parcel at Pick n Pay on 21 October 2025, well before the daily cut-off time of 15:00. The parcel contained important business documents that needed to reach Pretoria by 11:00 on 23 October 2025.

Aramex advertises that parcels dropped off before 15:00 are collected the same day and delivered the following day. However, when I tracked my parcel the next morning (22 October 2025 at 10:00), it still hadn’t been collected from the Pick n Pay drop-off box. I immediately contacted Aramex customer service to retrieve my parcel so I could make alternative courier arrangements, but I was told this was not possible. I then asked for my case to be escalated for urgent collection and delivery. A query was logged, yet four hours later (around 13:00), I received a call from Emelia, informing me that a third-party agent would be dispatched to collect the parcel — but delivery on the 23rd could not be guaranteed.

To make matters worse, I was told that I could go to the Pick n Pay myself and wait for their third-party agent to open the drop-off box if I wanted to retrieve my parcel. This is absolutely unacceptable and unprofessional service from Aramex. For a company that promotes next-day delivery and reliable logistics, this experience was deeply disappointing.

I would not recommend Aramex South Africa to anyone — especially for time-sensitive or business-critical deliveries.