Poor service - Extremely Slow Customs Clearance

After several calls to your call center, speaking to numerous people over the past 2 weeks I am still no closer to getting my parcel delivered or even finding out EXACTLY why it is delayed?<br> <br> With my last call today (Mon 9 Feb) I spoke to a lady (Marissa) in the International department confirming customs clearance should take 24-48 hours. My package has now been sitting for 16days while the seemingly *********** staff try to clear.<br> <br> On 2 occasions I managed to speak to Joseph at Aramex's Airport location, but with his poor english and poor line quality at this location, it is ALWAYS difficult to understand what exactly is going on. The few words I could understand during both conversations with Joseph always promises a clearance of either the same day or \it should have been released yesterday".<br> <br> Extremely disappointed in this service as I paid a premium price for fast courier delivery (due to the urgent nature of this package) instead of opting for EMS"