Poor service delivery by Aramex

I ordered items online which was supposed to be couriered by Aramex. I received a notification on Friday morning, 5 December 2025, that the parcel is out for delivery. Upon checking the status of my parcel delivery at 11:06, the tracking log stated that the parcel has been sent back as nobody was available to accept the parcel. This is incorrect as I have been at home the entire day. I received another parcel from another courier company at 10:20, only a few minutes before the claimed unavailability. I tried to contact Aramex to enquire if the parcel could not be rescheduled or if I could not collect it from one of their depots. What a nightmare. You can only contact them via WhatsApp, I am still waiting for a reply. My wife eventually managed to log a query on their website. I eventually received an email, simply just stating the the parcel will be rescheduled on Monday 8 December. I am not available on Monday 8 December. It is absolutely impossible to contact them and change the delivery address or just just simply to be called back be one of their agents. Their service is pathetic