Poor service delivery and no communication to explain why

I sent an overnight delivery on Monday 9 December and it arrived in durban on Tuesday but never arrived at the address I wrote on the waybill. I have not received any communication whether phone call or email to notify what is the delay. this is completely unprofessional.

This is not the first time i send a package using the same information that is why i am so disappointed by this poor service. it is almost the end of the business week and Monday is a holiday so when will my parcel be delivered?

Regards, Nomkhosi