Poor service delivery

There should be no star as service is non-existant at this company. Parcel was collected from supplier on Friday 29 November 2024 and was not yet delivered. On tracking system it was out for delivery on Monday 2 December and Tuesday 3 December 2024. On Wednesday there was an apparent failed delivery and questioning it today and struggeling to get any response we are still waiting for feedback or the delivery. Poor, very poor customer service.