Poor service delivery

<p>I deposited a parcel at the BP Pik n Pay point in Raisethorpe, PMB on the 16th of April scheduled to be delivered to Balfour. After reporting the parcel undelivered more than a week later, I am constantly calling in to enquire on the status of my case with no proper and definite feedback.</p> <p> </p> <p>By now, it's apparent that the parcel has been lost or ******, however no admission has been forthcoming.</p> <p> </p> <p>I am irked by the fact that Aramex contracts with dubious service providers(my parcel went missing on the handover to other contractors) , and the fact that it's only my second parcel using their dropbox system. I purchased extra bags thinking that it would be a smooth flowing service(I do online retail sales), but it has left a bitter taste. Please beware of the dropbox system from Aramex. It may be value for money, but when a parcel goes missing, you must understand that it's not a personalised system, and it changes too many hands along the way.</p> <p> </p> <p>Finally, I've now learned that Fastway is more personalised, cheaper for main centres, AND provide FREE (upto R1000) insurance cover for their prepaid bag service.</p> <p> </p> <p>Regards</p> <p>Ashraf</p> <p> </p> <p>P.S. No message with sympathies are wanted from Aramex. Just give people a sense of trust and you will gain your profits from it.</p>