Poor service& communication from the delivery team

I have a parcel that was supposed to be couriered to KWT E.C and get there by Wednesday latest. Aramex failed to deliver and I saw that on the system it said attempted delivery. I tried to enquire several times with no clear answer on what caused the delay,all to find out that they didn't deliver bcz the sender's address is at PNP store. So they cannot deliver there. Why didn't inform me in time to tell me to change the address. I will never ever use this company it doesn't deliver. They say they deliver between 24hr to 72 hrs, it's been more than 72hrs now and the parcel has not been delivered yet and there are no clear abouts of where is it. So if you don't want disappointments stay from this company.