Poor service

Had a laptop shipped to me with Aramex. Online tracking said it was due on Wed 1st Dec.( I live 45 mins from the delivery address in rural eastern Cape). On Wed morning i saw it was still in East London so tried to phone them, held on twice fro 2o min without anyone answering. Tried the Chatbot and actually got an agent who told me that delivery would not be Wed but definately Thursday. I asked for this to be confirmed and was assured that it would be thursday. So on Thursday i sent my kids 45 minutes to pick up the parcels, and NO parcel. So today i have to go again, what a waste of money, i recon R500 on fuel and ware and tear. Testerday afternoon while my kids were waiting for the parcel i spoke to an agent via the Chatbot and was promised that i would be contacted, still nothing and it is friday afternoon. The parcel has been delivered this morning but i still had to make the extra trip. Seems like ARAMEX could not care less