Poor service by Aramex

This review serves to warn clients about our experience with the store to door courier service by Aramex .On Monday 2 March 2026 my wife and I went to our local Pick n pay to do a store to door Aramex parcel to the value of R711 , we were kindly assisted by the Store owner who personally deposited the parcel into the provided Aramex parcel holder , only to find out a week later that the parcel never reached its destination. The matter was reported to Aramex for investigation , footage of the parcel collected by an Aramex employee ,was very kindly provided by the store owner , after a lot of frustrating redtape and enquiries by Aramex staff to my wife , a refund of only R611 was made and R100 was withheld for administration as if we were at fault , it need to be mentioned that the aramex bag provided for this purpose at a cost of R89 was not refunded , we were also not reimbursed for our transport expense as we had to return to the store to assist with the investigation. We are very saddened by what happened as it is a very convenient courier service provided by Aramex and it was not the first time we made use of it. It is clear that more need to be done to secure these parcels. I believe Aramex could have handled the matter much better , but they dismally failed.