Poor Service and No Feedback lost/mislaid/****** parcel (Tracking number ***)

I ordered an item from Zasttra on the 1 November 2020 and chose the expedited shipping with Aramax (Tracking number ***) at R492, which was supposed to be delivery in 10 days. The item arrived in South Africa on the 24 November 2020. I was only informed in 2021 January that I had to pay an amount for clearance which I immediately did. This was only as a result of me calling the call centre repeatedly from December 2020 looking for my package. After it was cleared, I was informed I would receive it in 3 days time which did not happen. I have still not received the parcel. After numerous calls to the call centre, and emails sent to multiple people at aramex, I was indirectly told that the parcel may have been lost.

I was informed that I would be called by someone to assist me, to date, there has been no call.

I would not recommend you use them for international shipping.