Poor service and no delivery

<p>My parcel has been stuck in Aramex's "Operations Facility" since December 28th. After phoning the help desk numerious times and leaving support requests on their website, I finally manage to speak to a real person to find out what the hold up is. I was told the parcel is in custons and so I gave my contact details. January 19th I contacted Aramex again to find out what is happening, the operator says it is with Dawn Wing couriers, but couldn't give me the tracking number. I find the service of Aramex to be very poor, but it seems to be the norm when reading all the HelloPeter complaints. </p>