Poor service and day-light robery of charges billed

<p>I purchased items online and they were couriered via Aramex. It took 2 weeks to track my shipment because none of Aramex consultants contacted me to advise on the shipment. I called Aramex customer help desk line to acquire custom charges but they couldnt inform me of the billed amount until 2 weeks later when I was tracking my shipment online I realised that they are updating status as if I have rejected payment whereas they never communicated the bill when I called them. I made number of calls requesting a bill to be emailed and eventually the bill came at R960 on a 1,7 kg parcel. I paid for the bill on 09 Sep 2016 to get my parcel and I then sent an email on the 12 Sep to their customer care and common copied the supervisor to complain that they will escalate the issue and investigate it. Until today none of Aramex consultant has called me to clarify and apologised about the extreme horible service hense the service provided is not worth the amount that they stole from me as a customer.</p> <p> </p> <p>Regards</p> <p>Lulama Ntwanambi</p> <p> ********** </p>