Poor Service and communication skills

1 Star is a overstatement of how I feel about Aramex. So on the 5th of January 2022 a package was shipped from PNP Germiston to me. So after 2 days of sending sms'e on the support WhatsApp line, they collected my package at the dropped box and it was scanned in the Sandton Branch. After a day or 2 I requested feedback about my package and from there on, I asked for feedback on a daily bases. On the 13th of January 2022 I saw a message "returned to sender" since then she hasn't received anything and I phoned 3 times and they only told me it needs to be returned so that she can confirm that all the contents are in the package. After 48hours I again asked the WhatsApp support for feedback and they told me my package are labeled, meaning it will be shipped to mean soon.

Great! GUESS WHAT!!??? They lost my package. How? the sender never received a package, so what were they thinking of returning to the shipper to confirm??? Since then I haven't received any feedback from Aramex, it's like they are ignoring me.

So I decided the stop supporting Aramex and use PUDO/Courier guy because of their attitude.