Poor Service amd response time

Aramex has such poor communication with their customers.<br> <br> I have been calling Aramex almost every day to find out were my parcel is, only to be told that it is in customs and that they need something from me. I don't understand why no one calls me to ask me for all the details. <br> I am currently have been told that my parcel still has to be in customs for another 3 to 5 working days ......its been there since the 25 March 2015 and we are now the 31 March 2015.<br> <br> I have been dealing with Pumza, whom has not been very forth coming. I have to follow up on her on if she got my mail and I have also called on a number of occasion to which she never returns my call or I get cut off.<br> <br> This service is very poor and if I don't get my parcel ASAP I will make sure that my supplier hears that their courier is not up to scratch.<br> <br>