poor service after getting my goods lost!?

<p>Aramex sent my parcel to namibia instead of jhb and can not tell me where it is or when I can expect it!?</p> <p>When I try to talk to them they say it is escalated and I can not speak to anybody else about the situation..</p> <p>it has been escalated for over 2 WEEKS without anything happening accept me trying to call them...</p> <p>This is undoubtedly their fault but everytime we speak the operater seems to make it out as if its my fault?</p> <p> </p> <p>Probebly is my fault for using them...</p> <p> </p> <p>Have never in my life experienced such bad treatment and attitude from a customer service operator as I did from Andrea Hartze.</p> <p> </p>