Poor service

A parcel scheduled to be delivered by Aramex from Cape Town to Kempton Park on Wednesday, after receiving notification did not arrive. No message from Aramex explaining this. I had log on to their useless Whatapp 'chat with an agent' function. Was informed that 'the driver ran out of time', it will be rescheduled for Thursday. Again, no delivery or message! Same excuse when I used the 'chat with an agent' function. Now only going out for delivery on Monday. How does a 'driver run out of time', shouldn't the parcels that were not delivered on the scheduled day be priority for the next day delivery? Obviously, your logistic department needs to be looked at!!! Very poor communication and feedback from Aramex. Not impressed!