1 reviews | Active since Aug 2016
Poor service
<p>A package got delivered to me from midrand. I called the call center to trace my package and was told i was going to get it by 14h00. When that time arrived i did not receive the package. I then called the call center again and got a different answer saying by 17h00 my package would be here which was not true. I then called the call centre again where I was transfered to 4 assistants with no help. The 4th assistant then told me to hold the phone she is transferring me to Andrew. I was put on hold for 6minutes. She then came back again saying i should leave a message. I am seriously not happy with the way their assisstants treat customers</p>
Dear LINDTTshabs,
Thank you for takign the time to share your comments with us. We sincerely apologise for the inconvenience caused.
Due to an unforseen missed connection the shipment did not depart on time and was only dispatched later than expected. At the time we should have given you more detailed and clear updates on expected delivery times. We have since corrected this and put measures in place to address this.
If you need any further assitance please dont hestiate to contact us again.
Kind Regards,
Aramex SA
Dear LINDTTshabs,
Thank you for takign the time to share your comments with us. We sincerely apologise for the inconvenience caused.
Due to an unforseen missed connection the shipment did not depart on time and was only dispatched later than expected. At the time we should have given you more detailed and clear updates on expected delivery times. We have since corrected this and put measures in place to address this.
If you need any further assitance please dont hestiate to contact us again.
Kind Regards,
Aramex SA
