Poor service 3 weeks of waiting for a next day parcel and still waiting.

I am soo disgusted by the service i've received from Aramex. On the 21st of December my partner send our daughter's Christmas clothes via Aramex . Believe it or not the parcel is still not with me. The tracking keeps their tracking app keeps lying saying they couldn't reach receiver. My office window is facing the security gate not one day have they ever pitched.

I called the company and spoke to a lady at customer care and she advised that the driver could not read the address hence delivery did not take place. My question is soo why is the app saying they couldn't reach me when they never came at all. to day is the 18th day and i am still waiting for my parcel. This was an inconvenience to myself as i has to run around trying to get Christmas clothes for my kid. The service is appalling. i have never been soo disappointed in my life.

No apologies whatsoever. DBP***