SM
Smanga M
1 reviews | Active since Jul 2011
22 Apr 2015, 15:53
POOR POOR SERVICE
I don't know what is going on with Aramex but what ever is going on is not good for business. The call center agents know nothing about what is happening with parcels at customs and they even resort to lies, worse the airport contact numbers *** &
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Replies (1)
Aramex South Africa's replyOfficial
23 Apr 2015, 08:18Hello Smanga7,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience and frustration this has caused. As per our discussions with you, we have now submitted the entry to South African Customs in order for this to be released. As soon as we have confirmation of release we will make arrangements for delivery to as soon as possible.
We take pride in our world class service and would like to assure you of our commitment to you in delivering this parcel asap.
If you need any further details please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience and frustration this has caused. As per our discussions with you, we have now submitted the entry to South African Customs in order for this to be released. As soon as we have confirmation of release we will make arrangements for delivery to as soon as possible.
We take pride in our world class service and would like to assure you of our commitment to you in delivering this parcel asap.
If you need any further details please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
***
Aramex South Africa's reply23 Apr 2015, 08:18
Official
Hello Smanga7,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience and frustration this has caused. As per our discussions with you, we have now submitted the entry to South African Customs in order for this to be released. As soon as we have confirmation of release we will make arrangements for delivery to as soon as possible.
We take pride in our world class service and would like to assure you of our commitment to you in delivering this parcel asap.
If you need any further details please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience and frustration this has caused. As per our discussions with you, we have now submitted the entry to South African Customs in order for this to be released. As soon as we have confirmation of release we will make arrangements for delivery to as soon as possible.
We take pride in our world class service and would like to assure you of our commitment to you in delivering this parcel asap.
If you need any further details please contact us immediately.
Kind Regards,
Hein Bruyns
Customer Service Executive
***