Poor performance

International "Priority Parcel Express" service has to date taken 9 days WITHOUT the delivery being done. Custom clearance was done 4 days in - which means Aramex could not manage a delivery locally in 5 days ! No response from the website query facility after lodging 3 queries. Telephonic enquiry only relays website tracking detail. Same service from UPS so far on 5 different occasions for international parcels took 3-4 days!