Poor Pathetic Service

I am disappointed frustrated annoyed and getting very impatient. I have ordered from Shein on the 08 September 2021. My goods arrived at JHB airport 19 September I was ready to recieve my goods on the 28 September as the app stated. On the 21st September when I tracked my parcel it stated in customs and it went on for the entire week I queried and the consultants kept saying it's in customs. On the 27th September I was told I suppose to be invoiced for customs which was sent on the 28 and I paid thereafter i was told its going for port health inspection from the 29 till the 04 October. On the 4th October evening I was told its in custom clearance. It's almost a month and I have not recieved my goods I will give a complaint to Shein itself on this process because they have sent my 2nd parcel that I bought the same day they sent it with buffalo logistics and I recieved it 4 days before my estimated arrival date. I am not sure whether the staff are just taking a **** because they don't really care and the feedback I get from the customs department is not very formative. No one answers the call as well. 8th October will be 1 month that I ordered my goods and never recieved them yet. The sad truth is that I needed goods for a wedding for the weekend that went pass and Aramex put me in so much of extra costs I needed to spend more money and purchasing more stuff as I didn't recieve the ones I order 1 month ago.