Poor, ***** and ****gery service

<p>After disputing the exorbitant shipment charges with regard to my Shipment ********** 7916 for sometime with Tyrelle , i was finally referred to a supervisor named Langton Ncube who asked me to forward the invoice that Aramex sent to me. I did just that and he promised that he will resolve the matter and get back to me in 2days , he also gave me a cell number 078***0735 to phone him in case he gets too busy and not call. after 2 days i phoned and whenever i was transferred to him the call went back to reception and i was told he was very busy. Later i phoned him on the cell phone number and advised me that he resolved the query and that the invoice amount had been revised down to two hundred and something , he promised me that he gave an instruction to his colleague to email me the revised invoice and that i should be getting the invoice that afternoon.</p> <p> </p> <p>After three days when i didn't receive the revised invoice, i phoned Aramex to enquire, but the whole time i was told that i must phone after 20 minutes because Langton Ncube is busy. I phoned him on the cell number but he never picked up my calls and to this i assumed that he could now recognise my numbers and he was avoiding my calls intentionally. I phoned him from my colleagues cell number and not recognising it he answered and when i explained that i still didn't receive the revised invoice as he promised i was surprised when he told me that he was waiting for someone to authorise the invoice. I referred him back to the previous telephonic conversation when he promised that his colleague will email the revised invoice that same afternoon, he said that he thought it was already authorised.</p> <p> </p> <p>I am frustrated here because since that day i am experiencing bad a circus with Aramex because when i phone the landline i am told that when they transfer me to the supervisor Langton, the call revert back to them because he is very busy, if he is not busy he is out of the office and i must phone after 20 minutes. sometimes i am put on hold forever until i get cut off. These days when i phone on the cell number he simply doesn't answer. If i use a different number and he happen to answer, either he will tells me he is out the office aand ask me to phone after 20 minutes or he will tell me i must hold as he answers another call until i give up. Efforts to reach him on the landline had been fruitless. My shipments had been with Aramex for nearly two months due to ***** service.</p> <p> </p> <p>I though Aramex is a reputable company but the bad experience i am having with the company makes me think i am dealing with ****s or mafia's. </p> <p> </p>