Poor customer service - missing shipment

Aramex SA lost my shipment from SHEIN. My shipment arrived in SA on the 07th of June and got to Aramex Kimberly on the 11th of June. A month later I still have not received it, when I call to enquire about it I'm being taken from pillar to post. What a total inconvenience and poor customer service. No one can tell me where my parcel is.