Poor Customer Service | Losing Parcels

Never use Aramex to send parcels to customers. I have lost numerous parcels with Aramex and this is always followed by the following email:

"Good day dear customer,

DBP***

Kindly note the investigation has been concluded, regrettably the shipment could not be located and has been declared lost in transit.

As per the terms and conditions on the DropBox service, there is no refunds, replacements, compensation or insurance available.

I am sorry for your loss.

Best Regards Andre - Aramex"

At one point I was told their driver was highjacked in KZN and parcels have been lost... Unbelievably so, my customers contacted me to say their parcels were delivered.