Poor customer service delivery

I am so disappointed in the level of service that I am receiving.Since my parcel arrived in SA ,I have been sent from pillar to post over my parcel that they cannot release.I paid for my item online and was told by 3 Aramax consultants that I will pay R250 custom fees.To my disappointment I receive an invoice of R1050 for an item I paid R1700 for,this is ridiculous.I am now waiting almost three weeks for my parcel and everytime I call the consultants say they will call me back but never do.I have all the emails where I'm just being forwarded to the next person but still nobody gives me a solution. It is frustrating to know that you have paid for something that just don't reach you. And also with the pandemic in our Country where do I find this kind of money just to release a small parcel? I had to go to this measure now as nobody is getting back to me with a solution, instead I'm being sent from one person to the other, running up my phone bill.