POOR CUSTOMER SERVICE

A shipment I was expecting from Aramex was ****** in a high jacking on it's way to my house and to this day staff at Aramex is giving me the run around about repaying me for that shipment. The fact that the shipment got lost is being made my problem and I was told I have to communicate with the company I bought goods from to tell them to claim for the ****** goods from Aramex in order for them to send me a replacement or a refund but the company won't comply and I'm caught in the middle of this mishap. The manager that has been dealing with my case has been ignoring my calls and there's always an excuse as to why she can't take my call at that present moment for the past two weeks. All I want is my money back because their policies have nothing to do with me. The company that sent the goods won't place a claim but Aramex refuses to make an exception for me to get a payment from them, mind you these are goods I purchased in FEBRUARY. Horrible experience.