Poor customer service

Utterly disappointed in their service. My supplier has been using them for years, and I always received my parcel on time. Now all of a sudden my number is supposedly not working (even though I did receive my delivery sms), then the excuse is that my address is wrong, next time I followed up it's a different story. Been struggling for about a week now just to get my parcel. My small business is suffering the consequences of Aramex's incompetence. Logged a complaint at 14:00, the agent never got back to me, I need to keep following up.