Poor customer service

My parcel have been detained by customs and cleared since the 8th. Aramex does not update the shipment with correct information and when calling their line you are made to wait the whole 8 hours. Their whatsapp line is not working as one is told to wait for an agent that never gets assigned. Today I called the customs department and was told that they are having high volumes that they cannot deliver in time and than they don’t promise shipment to be delivered that is after I have suggested collecting the parcel myself. I orders two parcels from shein same time 22nd November and the two were delivered by Buffalo weeks ago. The rude agent dropped a call on me poor poor customer service