Poor Customer Service

My parcel arrived at customs from China and was meant to be delivered to an address in Pretoria. The supplier delayed the delivery which extended the period that the parcel was meant to be delivered and I would not be in Pretoria. I received a phone call from Aramex on the Friday (20th of November) I notified the caller that I would like my delivery address to be change to a Johannesburg address, so the caller said she would do it and that my package would arrive the following Monday or Tuesday - of course it didn't. I then received an email on the Wednesday asking to pay the customs fees which I did immediately. When I sent the proof of payment I again asked to change my delivery address to which I received this reply \Please take note that the proof of payment has been well received and the delivery address will be changed.Thank you"this morning I received a notification saying my parcel is to be delivered in Pretoria so I contacted Aramex again via email again \""Please take note that the instructions were not followed.\"" Just to check that the address had been changed I called customer care later yet it had still not been changed. delivery will now only happen tomorrow- hopefully"""