Poor customer service

Since 3 August 2018 no movement regarding parcel. It still states sms sent which was never received.

I returned phone call and sent invoice required to Ntombi on 3 August 2018.

Since then still no progress.

Yet other packages moving along smoothly.

Consistent failure to provide emailed confirmation since 3 August 2018 despite speaking to Ntombizandile Nhlapo ********** And 2 ladies from customer service.