Poor customer service

I contacted Aramex ( ********** 800) early this week with regards to an urgent parcel which was supposed to be delivered to me on the 12th of June. After being transferred to several different operators and giving my tracking number to each 1, i was continuously put on hold.

I called back and spoke to a supervisor called Vani who explained that my parcel was being withheld by customs for the last 2 weeks. Vani said that she would contact customs and call me back. She did not.

The next day I called for Vani whom was unable to take my call. Ryan then assisted me. I explained the situation to him and he called me shortly after. He told me to call customs as they need personal information from me. He gave me this number- ********** 002.

I called and was told that only Salowne -(not sure of the spelling)could assist me. I was transfered to Salowne and then placed on hold for over 10 minutues. I cut the call and called back 2 more times and each time Salowne put me on hold after accepting my call and hearing my query. Eventually i told her not to put me on hold.

She then informed me that she needs to send documents to customs and she will contact me by the end of the day. She did not call me back and i can not get through.