1 reviews | Active since Apr 2015
Poor communication - Parcel on hold and no update on website or reply from help desk
<p>I have a parcel waiting at the Aramex Global Shopper depot in London UK. It's on hold due to a missing invoice (sender's fault). I uploaded an invoice a week ago and also emailed the invoice to helpdesk a few days ago after not seeing any progress updates on the global shopper website. Helpdesk has not responded to my emails so I don't know what the current status of the parcel is. The lack of feedback and non response is very frustrating.</p>
Just had a call from Vusi, seems like it's getting sorted out and the issue was with the UK depot. I realise that the depot and helpdesk probably have to deal with lots of parcels and requests every day. Thx for getting back to me.
Just had a call from Vusi, seems like it's getting sorted out and the issue was with the UK depot. I realise that the depot and helpdesk probably have to deal with lots of parcels and requests every day. Thx for getting back to me.
Dear Jacquers,
Thank you for taking the time to share your commnents with us. We sincerely apologise for the inconvenience in this regard.
As per our discussions with you, the matter is being resolved with our UK office and the shipment will be moved to final destination asap. Thank you for your time and patience in this regard and also for the kind words mentioned in you message.
We always strive to provide a world class service and will continue to do so. You are a valued customer and we greatly appreciate your support
Kind Regards
Aramex SA
Dear Jacquers,
Thank you for taking the time to share your commnents with us. We sincerely apologise for the inconvenience in this regard.
As per our discussions with you, the matter is being resolved with our UK office and the shipment will be moved to final destination asap. Thank you for your time and patience in this regard and also for the kind words mentioned in you message.
We always strive to provide a world class service and will continue to do so. You are a valued customer and we greatly appreciate your support
Kind Regards
Aramex SA