Poor communication

Received a message saying customer unavailable when they attempted delivery today but we are 3 in the house all day and no-one knocked on the door so the driver that marked undeliverable is talking ******* or was at the wrong address?! Customer Support on Aramex Website is a joke, did the Whatsapp Live Chat thing, spoke to a robot that said it would have a human consultant contact me, this never happened. Fuming because there is no way to speak to a human being regarding a failed delivery of an important package.