POOR AND HORRIBLE SERVICE!

IF THERE WAS A NEGATIVE STAR I WOULD GO FOR IT THEIR SERVICES ARE EXTREMEMLY POOR, MY PARCEL HAS BEEN HELD IN CUSTOM SINCE THE 16TH, I MADE A PAYMENT FOR USTOMS CHECK BUT STILL IT HANST BEEN BOOKED FOR CLEARANCE WHY ON EARTH ARE THEY STILL HOLDING MY PACKAGE FOR??? I NEVER GET TO HEAR FROM THEM UNLESS I FOLLOW UP!