Point of overnight delivery??

Shipment nr. *** was not delivered at the promised time of 10.30am this morning. This is highly disappointing and annoying because surely when customers opt to pay extra for the overnight delivery, there must be a reason for it!<br> <br> My mother needed the package to be with me ASAP and even after staying at the office until 7pm, no sign of a package. The package currently states that it's \Out for Delivery"- since 08.50am this morning?? I will not be at the office tomorrow morning so how do we ensure that I receive the package?? This is unacceptable if you want customers to continue using your services! """