Please refund my money

<p>I ordered hair in May 2016 which arrived 3 items short and it was Aramex who lost the hair because when the package was initially weighed it was 1.1Kgs or something but it arrived weighing about 0.8 Kgs. I contacted Aramex immediately because they had just dropped the parcel off at my reception without telling me they were coming which they were supposed to do as per my instruction. Anyway i was told that an investigation had been started to see where the hair got ****** but advised to ask for replacement hair from my supplier...which i did. My supplier agreed to send me these missing items as i needed them urgently but at no charge until we hear from Aramex. </p> <p>so second item gets to SA and i see it's not being delivered. Called Aramex and was told it's being held in customs because i haven't paid duty. I explained to them that the invoce was zero because i had already paid duty for everything but recieved the items short. After a lot of back and forth i was told just to pay R403.51 on top of the R643.13 that i had already paid then Aramex would refund me since they understood the situation. I did so and received my package finally. </p> <p>I have tried now to recover my R400 with no luck. The supervisor who was supposed to help me never took my calls apparently he was unavailable everytime i wanted to speak to him. </p> <p>The people working on my case were Tyrelle Sholtz, Rowan Daniell, Pamella Peterson, whoever kept answering the calls in Joburg and the always unavailable supervisor. Can you guys just please answer my comm. This is not ok!</p>