Please learn customer service!!

I was expecting a delivery yesterday and I was told by Tyrelle it was scheduled for delivery it never came I emailed Tyrelle which responded the \shipment is out for delivery with the courier"again it never arrived. I got an email from Rowan Daniel this morning telling me to phone customer service. Absolutely not even willing to find out why it was not delivered. I phoned customer service pretoria got through to most rudest person ever with a really bad attitude. She told me the system showed no one was home which is funny because I never left our estate yesterday. I phoned security to check whether anyone was there yesterday wanting to deliver something for me they confirmed that no one was there. And they know even when I'm not home they can accept. This is the second bad experience I have had with Aramex. Absolutely the worst courier company. I hope I will never have to deal with them again. And now I wait for my delivery!!!"""