TN
Thembelihle N
1 reviews | Active since Apr 2013
02 Mar 2016, 12:33
Please find my sisters parcel
Track no:***...my sister's Gugu parcel was shipped on the 25th frm jhb to Newcastle,still no delivery..she has been calling call centre and no one has a straight answer,some say it was delivered and someone signed for it on the 26th of feb,some say it has not being delivered..newcastle is a remote area but this is too long now.can she get clarity on her parcels where about...
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Aramex South Africa's replyOfficial
04 Mar 2016, 13:10Hello tpnn,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you. After several attempts to contact you I have not been successful. However we found that our delivery partner for the are where this shipment was destined had indeed delivered to the wrong shop. We rectified the mistake on the very same day when you logged this query on the website. We have also confirmed that the receiver has got the parcel and all is resolved.
We are very sorry for the mistake that occurred and will take necessary action to prevent this from happening again.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you. After several attempts to contact you I have not been successful. However we found that our delivery partner for the are where this shipment was destined had indeed delivered to the wrong shop. We rectified the mistake on the very same day when you logged this query on the website. We have also confirmed that the receiver has got the parcel and all is resolved.
We are very sorry for the mistake that occurred and will take necessary action to prevent this from happening again.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply04 Mar 2016, 13:10
Official
Hello tpnn,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you. After several attempts to contact you I have not been successful. However we found that our delivery partner for the are where this shipment was destined had indeed delivered to the wrong shop. We rectified the mistake on the very same day when you logged this query on the website. We have also confirmed that the receiver has got the parcel and all is resolved.
We are very sorry for the mistake that occurred and will take necessary action to prevent this from happening again.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you. After several attempts to contact you I have not been successful. However we found that our delivery partner for the are where this shipment was destined had indeed delivered to the wrong shop. We rectified the mistake on the very same day when you logged this query on the website. We have also confirmed that the receiver has got the parcel and all is resolved.
We are very sorry for the mistake that occurred and will take necessary action to prevent this from happening again.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***