Pitty there is ‘no stars’

I have been waiting for someone to call me the whole day. I have asked to speak to a manager the whole day.

A parcel wasn’t delivered in your time period and then I had to make a plan to get the client another parcel as aramax failed in their promise.

I then contacted aramax to please reassign the parcel to be delivered to a new address and I have it on writing that it will be sent to the new address. I contacted aramax today to follow up on when my parcel would arrive and the lady paid it is still in Pretoria and “I have escalated your i quiet to our local team to contact you to and arrange delivery” I am still waiting for this person to contact me.

I then contact aramax again and now I get told it was delivered on Monday alsready to the wrong address.

I have tried to call the call centre and they keep hanging up on me. I have tried communicating through the WA chat and it is just useless as I keep getting g different answers and I was told no manager was in and they will contact me this past Monday. No response. I have also tried on social media and they said it was already delivered. I am sick of automatic responses and no one is actually dealing with your response.

The sad thing is the amount of complaints on the various platforms. South African companies are just becoming very bad and don’t care about service. No wonder everyone is emigrating!