****piest Service

I run a small business and I have been using Aramex for over 2 years now to send my packages to my clients, lately their service has been the ****piest I have received yet. On Dec 8th I sent a packge from Johannesburg to Queenstown, It was taking so long and it kept saying it was in East London. I have been trying to go through to Aremex contact centre without any help. I sent a query on their Facebook page and I was told they are still investigating. Yesterday they asked for proof of my airwaybill, I sent it immediately and today I'm being sent a cold facebook inbox that the package is missing. They don't even have the decency to call me as the sipper, they haven't even bothered to respond to my email. Aremex South Africa your service is ****py!!!