PickNPay Aramex Store-to-Door parcel not collected for days (service failure)

Title: Aramex Store-to-Door parcel not collected for days (service failure)

I dropped off a Store-to-Door parcel with Aramex at Pick n Pay Daveyton on 23 April 2026. As of today (28 April 2026), the parcel has still not been collected from the store.

According to Aramex’s own Store-to-Door process, parcels should be collected from drop-off points daily on weekdays (around 15:00). This means my parcel is now 3–4 working days overdue for collection, before delivery has even started.

I have contacted Aramex via both phone and WhatsApp support, but no one has been able to: • Confirm whether collections are happening at this location • Explain the delay • Provide a timeline for collection

This is extremely frustrating because the delay is happening at the collection stage, which is fully within Aramex’s control, and defeats the purpose of using a courier service for convenience and speed.

I would like Aramex to: • Urgently arrange collection of the parcel and make it overnight delivery • Confirm whether this drop-off point is being serviced as per their stated policy so I know to stop and never use the service again

If this cannot be resolved promptly, I will have no choice but to escalate the matter further.

Tracking number: *** *** Drop-off location: Pick n Pay Daveyton Date dropped: 23 April 2026