Paying for Aramex's mistake

<p>I've being using AramexGlobalShopper for about two years, it's a great product - with the overseas addresses and cheaper than other couriers.</p> <p>Because of these positives I've overlooked some 'minor" problems like items arriving late, cost been more than it should be based on their R/KG, reciving the wrong item and it taking more than a month to get the right one, usually more than 10 calls to get the item, an "interactive" website that gives incorrect info most of the time - so causes more confusion than it's worth.</p> <p>BUT my latest experience takes incompetence to a whole new level.</p> <p>My 2 packages arrived in New York on 16 Nov '16, I explained there was one invoice for both packages as they were bought together and came from the same supplier. The invoice even had pics of what was in what package. One package arrived in reasonably good time, the other more expensive/important not. After 6 weeks, (and literally 50 calls), I'm told its been held at customs for incorrect value. Another month and I'm told there's a R750 fine. Another week -Aramex says I don't have to pay the R750 as it was their fault the wrong value was enterred. The website says the item cleared customs 10 days ago, and I still have to pay the shipping and VAT - which I paid mid November when the package should have arrived. All this has been explained telephonically many times, giving all the relevant info. Today it couldn't even be confirmed that the item has cleared customs.</p> <p>I COULD (NOT HAPPILY) MAYBE FORGIVE ALL OF THE ABOVE, BUT WHAT IS REALLY %$%$%^ ME OF IS AFTER ALMOST 3 MONTHS OF WAITING FOR MY PACKAGE - EVERY TIME I PHONE , THE PERSON,(VARIOUS DEPARTMENTS AND LEVELS), I TALK TO AGREES THAT THE SITUATION IS UNACCEPTABLE AND PROMISES TO GET BACK TO ME AND NEVER DOES OR SAYS THEY WILL PUT ME THROUGH TO SOMEBODY THAT CAN HELP - AND PUTS ME THROUGH TO AN MACHINE.</p> <p>"I'LL GET BACK TO YOU'' -TRANSLATION - THIS SHOULD KEEP YOU QUITE FOR A FEW DAYS NOW #$^*( OFF.</p> <p> </p>