Pathetic support from Aramex

Their tracking systems appear to be either broken, or badly designed to start with. Either way, they are useless.

I am waiting for a delivery. For the last two hours the phone app tells me that the shipment is 32 minutes away. At the bottom of the screen is what appears to be the driver's name and a phone number. But a red 'phone' icon obscures the phone number, and if you click it the phone's phone-all app is activated but there is no phone number.

Their contact centre cannot help - all they can tell me is that it will arrive some time today.

So I try to register to see Advanced Tracking, but their website refuses to accept 'Roodepoort' as my city.

It would be great if someone from Aramex would see this review and take action, but I see that they are not even registered on HelloPeter. Based on my experience, I can quite understand why not!