JS
Johan S

1 reviews | Active since Sept 2013

20 Feb 2017, 18:40

Pathetic, stay away from them.

<p>I had a package delivered to their offices in the US, by Amazon. I enquired about the package, and a man named Vusi Nkosi, asked me for the tracking number from Amazon, which I supp****. Since then I asked numerous times where my package is, but he simply does not reply. Stay away from this company, they are going to cost you money and give you sleepless nights, they are pathetic at customer service.</p>

0
Replies (4)
Aramex South Africa
Aramex South Africa's reply21 Feb 2017, 08:07
Official

Dear Johan

Thank you for bringing this matter to our attention.

We apologize for the inconvenience caused, this matter has been escalated to the AGS Team Seniors and contact will be made with you shortly.

Kind Regards

Customer Care Johannesburg - Aramex SA

JS
Johan S's update27 Feb 2017, 14:38
Reviewer Update

Allempty promises, still no package, still no answer, seriously, you must have the worst customer service in your industry, you simply do not care to give an answer to customers, I am speechless.

Aramex South Africa
Aramex South Africa's reply27 Feb 2017, 14:47
Official

Dear Johan

We were advised by the Team Senior that they attempted to make contact with you on your cell phone and your phone went to voice mail. They also advised that they sent you an email.

We will escalate this matter again for you in order for them to make contact.

Kind Regards,

Customer Care Johannesburg - Aramex SA

JS
Johan S's update27 Feb 2017, 14:51
Reviewer Update

I said to them, numerous times, do not phone me, I am overseas and the calls to my cell phone costs me more than I want to spend on your organization, send me emails.