1 reviews | Active since Feb 2011
Pathetic Service ,they ***** from their customers
What a bad experience i had with this company ,on the 24/12 i received my parcel from hongkong only to find out that some of my staff r missing. I then called in i was told that they will invistigate and they will give a call on the 28/12 , i didnt receive a call i then called on the 29th i was told the same thing . I waited then on the 14/01 i send a complained to their customer service , got reference number , no one got back to me . so i called in on the 22/01 spoke to Thozama( team leader) told her my complain and she told me that the complain that i submitted has been closed , without my knowledge and said the person who closed it is on leave and there is no notes on why they close it sd will invistigate and will get back to me on the 25/01 @ but she didnt , i then call again she told me that she is still invistigating , i then ask to spk to the Manager ,Tefo Rakharebe told me that they will have to check with ***** department and i must send him the pictures of the package which i did , he has not called me back with the feedback , i have been calling they tell me he is not avail , Aramax stole my staff & no one is willing to tell me what happened . Pathetic customer serv
Further to our discussion with regards to your complaint pertaining to the missing shipment, the company has investigated locally and we could not identify any link that the missing contents were removed in South Africa. I further advised you to raise the claim directly with your supplier who will raise this claim with Aramex Hong Kong as the contracted party on your behalf.
I apologize about the delay in resolving this query speedily and timeously, it should be noted that missing parcels or lost shipments complaints do take time to investigate, finalize and conclude.
Regards
Tefo Rakharebe
Contact Centre Manager
Further to our discussion with regards to your complaint pertaining to the missing shipment, the company has investigated locally and we could not identify any link that the missing contents were removed in South Africa. I further advised you to raise the claim directly with your supplier who will raise this claim with Aramex Hong Kong as the contracted party on your behalf.
I apologize about the delay in resolving this query speedily and timeously, it should be noted that missing parcels or lost shipments complaints do take time to investigate, finalize and conclude.
Regards
Tefo Rakharebe
Contact Centre Manager
Further to our discussion with regards to your complaint pertaining to the missing shipment, the company has investigated locally and we could not identify any link that the missing contents were removed in South Africa. I further advised you to raise the claim directly with your supplier who will raise this claim with Aramex Hong Kong as the contracted party on your behalf.
I apologize about the delay in resolving this query speedily and timeously, it should be noted that missing parcels or lost shipments complaints do take time to investigate, finalize and conclude.
Regards
Tefo Rakharebe
Contact Centre Manager
Further to our discussion with regards to your complaint pertaining to the missing shipment, the company has investigated locally and we could not identify any link that the missing contents were removed in South Africa. I further advised you to raise the claim directly with your supplier who will raise this claim with Aramex Hong Kong as the contracted party on your behalf.
I apologize about the delay in resolving this query speedily and timeously, it should be noted that missing parcels or lost shipments complaints do take time to investigate, finalize and conclude.
Regards
Tefo Rakharebe
Contact Centre Manager