Pathetic service from Aramex

On the 28th of January 2022 I sent a package to Polokwane and when I tracked my shipment it said on the 1st Feb out for delivery. Today is the 15th Feb and my package has not being delivered and I am being sent from Pillar to post. I am so hurt and angry because none of the reasons I am being given make sense. They requested alternatives numbers and I provided them and they have not once called my dad to ask for directions to him. The matter keeps on being escalated and nothing after that.....I requested that they return my package and still nothing. This is so bad. To think that this is not the first time sending a parcel through them..