Pathetic service from Aramex

I hate resorting to HelloPeter BUT i am left with no other choice. I sent a parcel to a customer on the 22nd. It is now the 30th and not only does the customer (recipient) not yet have the parcel, Aramex does not seem to know where the parcel is. I have called them COUNTLESS times with one operator switch me through to another, they've opened a \case"for me yet the person working on the \""case\"" is OFF today !<br> <br> This reflects negatively on me which it shouldn't. <br> <br> PLEASE GET YOUR DUCKS IN A ROW !<br> <br> This is unacceptable and i will not likely use Aramex again."""