Pathetic service delivery at aramex worldwide

Pathetic service delivery received for aramex south africa , yesterday 29th October 2019 at 9:30am I posted a parcel through aramex from Johannesburg to east london , their policy is delivery before 12pm the following day , today the 30th October 2019 I was informed by the recipient that at 17:30pm he was still awaiting the parcel , totally shocking for an international company , on calling the tracing department I was firstly continually cut off while calling and held on for over 30 min in total trying to get hold of the tracing department ... only to be told the tracking number doesn't exist and they need to investigate and will only be able to respond to my query by 31st October which is.now two days later, I will never use aramex again and will tell everyone I know about this lack of service delivery which.You do.not get at postnet