Pathetic Service-Aramex must be cancelled in South Africa.

My parcel was sent on the 23/12/24 received an sms sending me a link to track my parcel which has been inbound since the 24thr.On the 30th I tracked it again and it customer was unreachable which is a lie as I have have been waiting for this parcel and I have not received any sms, email nor phone call to say conclude that I am unreachable..Today is the 02/01/25 and I still haven’t received my parcel. This is is so frustrating as these are travel documents for child to study abroad and everything has been delayed by this pathetic courier company who has no respect for customers.